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Question

outgoing call issue

  • October 9, 2025
  • 2 replies
  • 10 views
A
New Contributor

Hi, when I make an outgoing call, it doesn’t ring, they can hear me but I can’t hear anything. Gets frustrating so I ring through WhatsApp and that works fine. 
The sim has been put in another phone and it was the same. 

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • October 9, 2025

    Try performing a network reset. A signal drop when making a call usually indicates that your device is switching from 4G/5G to 3G to complete the call. However, if 3G has been switched off in your area, the device may fail to complete the call.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • arn70
    • Author
    • New Contributor
    • October 10, 2025

    Hi, thanks but that hasn’t worked either.

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