Skip to main content
Community Member
September 17, 2026
Question

pac

I’ve requested my pac from my old provider and I’ve put everything through right but it keeps saying there’s something wrong 

    3 replies

    iD Mobile Employee
    September 18, 2026

    Hi ​@Isabelle27 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile  M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 23, 2026

    I have the same issue.  I have the oac, but the app is erroring

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2026

    Hi ​@gregdurrans1980 
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.