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Community Member
Sep 17, 2026 5:55 PM UTC
Question

pac

I’ve requested my pac from my old provider and I’ve put everything through right but it keeps saying there’s something wrong 

    1 reply

    Zandile M
    iD Mobile Employee
    iD Mobile Employee
    Sep 18, 2026 10:51 AM UTC

    Hi ​@Isabelle27 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team

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