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New Contributor
November 18, 2025
Question

PAC code - 3 unsuccessful requests. 6 hours spent back and forth on live chat without resolution

  • November 18, 2025
  • 4 replies
  • 52 views

Please send me my PAC code. I have spent 6 hours of live chat which has been incredibly unhelpful. Three attempts have now been made to send me my PAC code to my email address and an alternative email address was also tried. I have checked both junk folders and there is no PAC code there. I am going on holiday in a few days and need my PAC code as a matter of urgency. Please note i do not have a physical sim card. The esim plan was taken out on a phone that was not compatible with an esim. This plan has been cancelled however my phone number switched across to ID mobile today despite multiple attempts to cancel the PAC request yesterday which was unsuccessful. I need my number back so i can port it to a pay as you go sim card with another network which i have. Please help resolve this ASAP

    4 replies

    Camelia43Author
    New Contributor
    November 18, 2025

    I have managed to resolve this problem. Please ignore the above post

    JoeKing
    Silver Contributor
    Silver Contributor
    November 18, 2025

    I have managed to resolve this problem. Please ignore the above post

    @Camelia43  Thank you for reporting back thst you've resolved the issue.

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    New Contributor
    July 10, 2026

    Please send CAT number again. 
    many thanks 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 11, 2026

    Hi ​@Auffach1980,

     

    Thanks for getting in touch.

     

    Could you please let us know a little more about what you mean by the CAT number? Please don't post any personal or account information, as the Community is a public forum.

     

    Once we know what you're referring to, we'll be happy to point you in the right direction.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.