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Community Member
October 30, 2025
Question

PAC Code

  • October 30, 2025
  • 3 replies
  • 61 views

Hello,

 

I am looking to take my number to ID. I have the PAC code and transaction number starting with 4. I fill in the form just to be met by “oops something went wrong”. Been trying for 3 days!

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    October 31, 2025

    Hi ​@TheJamie 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

    Gemma

    iD Social Media

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    November 1, 2025

    Hi, I am having the same problem. How do I fix this?

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    November 1, 2025

    Hi ​@Suzyqueue ,

     

    I’m really sorry for the frustration caused, and I understand how urgent this is for you. If you're experiencing issues with these methods, please reach out via Live Chat on our Help & Support page, or email us at socialqueries@idmobile.co.uk and we’ll do our best to assist you before the end of the day tomorrow.
    Kind regards,


    Lamiya
    iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.