Question

PAC Code

Forum|Forum|3 months ago
October 30, 2025
3 replies
53 views

TheJamie
Community Member

Hello,

I am looking to take my number to ID. I have the PAC code and transaction number starting with 4. I fill in the form just to be met by “oops something went wrong”. Been trying for 3 days!

+5

Gemma M
iD Mobile Employee
Forum|Forum|3 months ago
October 31, 2025

Hi @TheJamie

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Gemma

iD Social Media

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

S

Suzyqueue
New Contributor
Forum|Forum|3 months ago
November 1, 2025

Hi, I am having the same problem. How do I fix this?

Like

+9

Lamiya C
iD Mobile Employee
Forum|Forum|3 months ago
November 1, 2025

Hi @Suzyqueue ,

I’m really sorry for the frustration caused, and I understand how urgent this is for you. If you're experiencing issues with these methods, please reach out via Live Chat on our Help & Support page, or email us at socialqueries@idmobile.co.uk and we’ll do our best to assist you before the end of the day tomorrow.
Kind regards,

Lamiya
iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.