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Community Member
Em78
Community Member
January 5, 2026
Question

pac code

I’m trying to keep my old number but the switch over is telling me that tomorrow is out of the 30 days (it’s a new pac request so valid til end of Jan) I’ve tried numerous dates but it won’t accept it? Can’t get hold of anyone to help me

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    January 5, 2026

    Hi ​@Em78,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

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