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Question

pac code

  • January 5, 2026
  • 1 reply
  • 19 views
E
Community Member
  • Em78
  • Community Member

I’m trying to keep my old number but the switch over is telling me that tomorrow is out of the 30 days (it’s a new pac request so valid til end of Jan) I’ve tried numerous dates but it won’t accept it? Can’t get hold of anyone to help me

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • January 5, 2026

    Hi ​@Em78,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

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