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Question

Pac code

  • August 12, 2026
  • 2 replies
  • 6 views

My account has been disconnected & I  have requested my pac code twice today but still haven't received it. Will it be sent to me via my email or sms. I need it in an email I can't receive any text messages as the account has been disconnected so I am not currently on any network ?

2 replies

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  • iD Mobile Employee
  • August 12, 2026

Hi ​@Dexter-Bella 

 

Thank you for getting in touch with us.

 

I am sorry to hear that you have not received your PAC code.

Please check both your inbox and junk/spam folders, as PAC codes are sent via both SMS and email.

 

Thank you,

 

Zandile M

The iD Mobile Team 


  • Author
  • New Contributor
  • August 12, 2026

Have checked my spam nothing still come through  and you help me with this please.

Thanks