Pac code

6 replies
44 views

My account has been disconnected & I have requested my pac code twice today but still haven't received it. Will it be sent to me via my email or sms. I need it in an email I can't receive any text messages as the account has been disconnected so I am not currently on any network ?

Zandile M

iD Mobile Employee

Hi @Dexter-Bella

Thank you for getting in touch with us.

I am sorry to hear that you have not received your PAC code.

Please check both your inbox and junk/spam folders, as PAC codes are sent via both SMS and email.

Thank you,

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

Dexter-BellaAuthor

Active Contributor

Have checked my spam nothing still come through and you help me with this please.

Thanks

Marquerita T

iD Mobile Employee

Hi @Dexter-Bella.

I am sorry to learn you still have not received your PAC code.

Can you please contact our chat team directly via https://www.idmobile.co.uk/live-chat.

They would be able to check if this was processed correctly.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

Dexter-BellaAuthor

Active Contributor

I have contacted my hat team directly & it sent my to hou colour pri ate message!

D

Dexter-BellaAuthor

Active Contributor

I just need my pac code emailing me, I've been on chat a number.ber of times keep getting told to check junk mail tben sent back to chat. No one seems to be able to help. Have been trying for 2 days now.

Marquerita T

iD Mobile Employee

Hi @Dexter-Bella.

I am sorry for the inconvenience caused. Please allow a 24-hour timescale for our team to reach you via private messages.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.