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Question

PAC code issues

  • March 23, 2026
  • 1 reply
  • 12 views
W
Community Member

I received my PAC code and it was accepted by ID mobile then I was given a changeover date. Three weeks later , the number hasn’t transferred. The Chat Bot has not given me any new information and I cannot for love nor money get the button to speak to a person to appear...i have tried on my Chromebook and my mobile and I am going around in circles.

After checking my emails, i found one that said ‘no port date selected’.  If this is true, how on Earth do I select a port date at this point? 

I am currently paying for two contracts due to this issue. Please help!

1 reply

Anneline M
iD Mobile Employee
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  • Anneline M
  • iD Mobile Employee
  • March 24, 2026

Hi ​@willow1234,

 

I've just sent you a private message to help get this 12.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

Anneline

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