Community Member

Question

Pac code, new phone, text says wrong number

27 replies
1612 views

Hi!

I recently got a new phone & went through the whole PAC thing to transfer. On my Id account it shows me as now having my old number so I figured all good.

Now I had lt his confirmation about a week ago. But I've just texted my partner, likely first time now on new phone, and it says the other number they have me before it transferred to my old number.

Why? My ID account says I have my old number so why is the text coming from somewhere else?

switching

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F

Football

Active Contributor

I have emailed you at social enquiries

Marquerita T

iD Mobile Employee

Hi @Football.

Thank you for the update. Looking forward to hearing from you.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

F

Football

Active Contributor

Unfortunately, the same problem still exists. I can go in to RCS and change the ID mobile SIM number to my own number ending in 7864 but the minute I turn RCS back on the ID mobile SIM number.

I have no idea what to do?

Cheers

L

LukeFredriksen

New Contributor

Exactly the same issue here.

Marquerita T

iD Mobile Employee

Hi @Football.

Thank you for your post. I’m sorry the issue is still ongoing. Please try the following steps to refresh your RCS connection:

Open your Messages app.

Open Messages settings and select RCS chats.

Turn RCS chats off.

Restart your phone.

Return to RCS chats in your Messages settings and turn it back on.

Once this is complete, please check whether your correct number is displayed and try sending a message. Let us know how you get on.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

F

Football

Active Contributor

Unfortunately on RCS. It is still sending the ID mobile SIM number and not my transferred number. If I turn.n off RCS and send an SMS my transferred number appears as it does when I ring or watt app someone!

F

Football

Active Contributor

Unfortunately still the id SIM number on RCs

F

Football

Active Contributor

Unfortunately no it's still as it was

Marquerita T

iD Mobile Employee

Hi @Football.

Thank you for the update.

Please contact us directly via Live Chat https://www.idmobile.co.uk/live-chat so that our team can troubleshot and escalate if needed.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

LukeFredriksen

New Contributor

I've done everything suggested and still get the same issue. Problem must related to the sim because that is all that has changed.

Gemma M

iD Mobile Employee

Hi @LukeFredriksen,

If you've already tried all of the troubleshooting and the issue is still happening, it may well be worth replacing the SIM, especially if that's the only thing that has changed.

We'd recommend either:

Contacting our Live Chat team to request a replacement SIM: https://www.idmobile.co.uk/live-chat
Visiting any Currys store, where you can collect a replacement SIM straight away.

Once you have the replacement SIM, the team can help activate it on your existing number.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Pac code, new phone, text says wrong number

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