Community Member

PAC code phone number switch not working

Forum|Forum|12 days ago
August 31, 2026
1 reply
14 views

I received my PAC code from my previous provider and entered this when I started with ID, however it has not appeared on my contract. I tried to change to my old number after switching and the only available date it gave was the 1st of September, but when selected it says that this is outside of the 30 day period to switch, which is not true. Please help.

Gemma M

iD Mobile Employee

Hi @Akin,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M
The iD Mobile Social Media Team

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