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New Contributor
Kaysa Dattani
New Contributor
May 12, 2026
Question

PAC Code transfer

  • May 12, 2026
  • 3 replies
  • 42 views

Hi 

I have just joined ID mobile and want to move move old number over.

I have a PAC code from my old provider.

Chatbot says I need to select “Switch to iD” on your Plan screen.

I just can’t find it

Please can you help

    3 replies

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    May 12, 2026

    Hi ​@Kaysa Dattani,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Kaysa DattaniAuthor
    New Contributor
    May 27, 2026

     

    Hi

    Urgent request please can you help?
    I have received 2 text messages today form ID mobile saying
    that I have purchased  £6.00 add on for 500 minutes and
    £15.00 add on for an extra 6GB add on.
    I am extremely worried about this!!
    I suggest a fraud or scam has taken place.
    I have under no circumstance requested this!
    What has happened?
    I am on unlimited minutes..... why on earth would I pay £6 for 500 more mins. I have unlimited!!
    And I rolled over nearly 50 GB of data, so absolutely no way did I request more data.
    Please can you look into this for me as a matter of extreme urgency!!
    Please keep me updated
    Thanks
    Krish
    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    May 28, 2026

    Hi ​@Kaysa Dattani,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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