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Question

PAC Code transfer

  • May 12, 2026
  • 3 replies
  • 23 views
K
New Contributor

Hi 

I have just joined ID mobile and want to move move old number over.

I have a PAC code from my old provider.

Chatbot says I need to select “Switch to iD” on your Plan screen.

I just can’t find it

Please can you help

    3 replies

    Hosai W
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Hosai W
    • iD Mobile Employee
    • May 12, 2026

    Hi ​@Kaysa Dattani,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    • Kaysa Dattani
    • Author
    • New Contributor
    • May 27, 2026

     

    Hi

    Urgent request please can you help?
    I have received 2 text messages today form ID mobile saying
    that I have purchased  £6.00 add on for 500 minutes and
    £15.00 add on for an extra 6GB add on.
    I am extremely worried about this!!
    I suggest a fraud or scam has taken place.
    I have under no circumstance requested this!
    What has happened?
    I am on unlimited minutes..... why on earth would I pay £6 for 500 more mins. I have unlimited!!
    And I rolled over nearly 50 GB of data, so absolutely no way did I request more data.
    Please can you look into this for me as a matter of extreme urgency!!
    Please keep me updated
    Thanks
    Krish
    Hosai W
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Hosai W
    • iD Mobile Employee
    • May 28, 2026

    Hi ​@Kaysa Dattani,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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