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Question

PAC Code transfer

  • May 12, 2026
  • 1 reply
  • 9 views
K
Community Member

Hi 

I have just joined ID mobile and want to move move old number over.

I have a PAC code from my old provider.

Chatbot says I need to select “Switch to iD” on your Plan screen.

I just can’t find it

Please can you help

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • May 12, 2026

Hi ​@Kaysa Dattani,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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