PAC Fraud - No Help From ID Mobile

Hi @Arrrrrrgh, welcome to the community and thank you for bringing this to our attention. However, I’m sorry to hear that this instance of fraud hasn’t happened just once but multiple times.

This will need to be escalated. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren

Similar experience with ID mobile today. Received a message saying my eSIM activation was in progress and then lost signal. I had not requested an eSIM.

Reported it on live chat and explained that  I had not requested an eSIM. The agent confirmed they blocked the eSIM that was requested and reported fraud to the technical team. Then they told me to collect a blank SIM card from my nearest Curry’s and get that activated so I could use my phone. 

Very worrying as ID could not explain how this had happened and someone had been trying to use my phone number to access my bank account.

No interest from ID mobile in trying to explain why they had issued a eSIM card to a hacker, now I can’t use my phone, and ID are saying they will contact me in the next 3 days.

@michandtom sorry to hear you’ve experienced fraudulent activity. Our Fraud Team will be investigating the issue and get back to you as soon as they can. Thanks.

I've had a similar experience, with regards to an esim activation by fraudsters, ID mobile say its not their fault and someone has given my details to get through security, then the lady I was speaking to then admitted that there is a problem with cloned esims, I just hope they release me from my contract ASAP. It's not fit for purpose.

Hey @Barry King. Sorry to hear this. Have you been reconnected to our network? Thanks.

@Arrrrrrgh @Barry King same thing happened to me today and couldn't get through on chat even though queued for over an hour then it closed! Couldn't report any other way as couldn't log into account as needed a code which was sent by txt! The fraudster will have got it not me.  Unbelievable you can't talk to anyone in urgent circumstances.  I had PayPal hacked and my email too.  Got to try and get back in touch in the morning if I can get through on chat.  Are we within our rights to leave with no penalty when our account/phone number is not protected?  Extremely stressful evening!! 

Just happened to me. Recieved text on Tuesday afternoon. Phone phone stopped working. "Live chat" for an hour same day. Picked up new one that evening. Contacted live chat Wednesday 1hr 10mins. Can't help. Get fraudulent activity alerts. Money theft attempts. Borrow a friends phone as I don't have a number. I speak to Id Mobile on 0800 049 1300. Asked "how I got this number and its level 2 complaints." Wtf does it matter. I speak to Uk based advisor and he tells me in 30 seconds my Id email has changed. They cannot shut/ freeze my line. An Esim overides my current physical Sim. He also kindly informs me that there are lots of calls and activity still coming from my number. All in the meanwhile fraud is still actively taking place as of now. 1hr15mins on phone to him, he tells me we have been on phone 1hr and he needs to transfer me. (To level 1 customer service based abroad.) Still ongoing fraudulent activity today as the frauster is using my number while I pay for it. Fantastic. Complacency of the highest. Have to go to Currys again today/ Thursday to get another physical card. Tried yesterday as they didn't have any in stock in a branch. Went to another Large Branch and they're had issues with they're computer. 

How TF can someone order an Esim without Id verifying by a text first?? Then shutdown the bill payers physical Sim card in preference of an Esim with unknown traceability?

This company gets more shocking. I will leave when I get my number back and taking further.

@John IDISSH1T -

I’m sorry to hear you’ve been a victim of fraud. I have placed a Bar on your account to prevent further activity, as I see there is usage today. It is being handled by our Fraud Team, and you’ll be reconnected as soon as possible.

I’d also suggest contacting your Bank to notify them of the fraud, they may suggest an Account Number change. Thanks.

i reported to id mobile that someone has requested a SIM port on my number fraudulently, I have spent hours on live chat and still not had any reply from ID mobile even though they said it was be within 48 hours. It disgusting. I provided a crime reference number.

I have no phone number, had to get another phone to use. Last time I could access my account it said they had ran up a massive bill. The scammer had managed to change the address on my credit card and has a new one sent to it, I managed to stop all my cards, changed phone numbers and passwords on everything I can think of. Also in touch with Experian in case they use my credit file.

I still don’t know if the scammer is able to access my phone number, I certainly can’t!

iD mobile you are shocking and should be avoided by everyone for the way you treat your loyal customers. Please contact me to sort this out.

I also can’t create a new message on this forum so replying in a thread. 

Hey there @Buster15, we’re very sorry to hear you’ve been a victim of PAC fraud.

What and when was the last update you received please?

Thanks,

Tyler

I’m back into my phone number now. Just waiting for confirmation that the £275 bill you sent me is to be disregarded as it was fraud.

Hi

I can't make or receive calls

Need help soonest 

@AddeyMacD -

• I can't make or receive calls from my SIM. What should I do? F.A.Q.

Have you tried all the steps in this article? What phone are you using?

Thanks.

The last time I checked whilst I was still with this company my bill was £85.00. Please amend this to £0.00 as these calls where not made by me and I have left this company.

If you have any call recordings/logs of external calls made from my phone number in relation to this fraud regarding my account on the 8/10/24 - 11/10/24 please forward to Action Fraud. Crime Reference: NFRC241006949492

TO NOTE: ANYONE ELSE who has been a victim of ESIM fraud through ID Mobile, attach your details to above reference.

To note: on the 2 occasions I picked up an ID Mobile physical Sim Card from Currys, ironically that no ID was asked for by customer service assistant. Again a breach in security. Negligent.

Hi @John IDISSH1T 

As a note to anybody else reading this, I wouldn’t recommend to “attach your details to above reference.”, attaching your details in a public place is often how this sort of thing happens in the first place.

@John IDISSH1T, are you saying that the account was one made by yourself and then an eSIM was fraudulently activated and used chargeable services?

Have you already reported this to iD Mobile?

Tom

This just happened to me , however the forum won't let me make a new post 

​@matt.hewes If you verified your email address associated to your community account it should have allowed you to make your first post. What often happens is your post(s) can be sent for review, there’s nothing sinister, it’s just how the system sometimes false flags a post.

If you had the gone for review or something went wrong (2 different messages) then the staff will post it up as and when they review it

Plus 4 different staff members have commented on here so you have a greater chance of getting help.

This same thing has happened to me. On Friday I received a PAC code which I hadn’t requested and immediately contacted ID mobile through a chat. I reported this and the fact that I had also received a ‘sorry you are leaving us’ type message. I was told it was all sorted and that all actions had been cancelled. Luckily I screen shot the conversation. 
Guess what! On Monday out of the blue SIM stops working, I can’t get into my account. My e-mail is hacked, along with PAYPAL and E-bay. I eventually get through to report it and get told a case has been raised and someone will look into it in the next 24-48hrs. 
Not good enough! I did explain that my Mum is oxygen dependent and has carers of which I am the only contact for but no response as yet! Luckily I was at home on wi-fi when she needed me yesterday. 
iD mobile have literally, through poor security measures rendered my phone useless and opened the way for fraudsters to financially ruin me but they are not concerned in the least. I will be advising anyone and everyone to avoid them like the plague if this is not sorted today and my number back up and running. 

Exactly the same happened to me end of last year.

Took about a week to get my number back (including the weekend)

Is it an esim or physical sim you have ??

If a physical sim then you should have recieved a replacement sim in the post by now if it's anywhere close to being sorted which needs reregistering to your account before your number can be ported back !

Needless to say since then I've paid off the remaining months of my ID account and moved over to Asda mobile (who don't offer an esim service so the risk is minimised imo) .

Apart from paying a lot less pm now (albeit with less data) I have way way better reception at home , not a fault of ID per se but 3 reception in my area is all but useless.

I'll never go back to ID mobile , the lack of any real fraud procedures, the lack of real people to talk to and the fact they seem to give out pac numbers at the drop of a hat via chat help (the only way it could have happened imo) makes them completely untenable as a mobile provider.

Their only saving grace is this forum in all honesty but it shouldn't be the only voable option when you do have issues.

Hope you get this sorted mate.