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Question

PAC not accepted in app

  • July 7, 2026
  • 1 reply
  • 2 views
S
Community Member

Hi, I have tried in app to change my new ID mobile sim number to my old EE number using the PAC code they have sent me today.

 

When I put a switch date in it only lets me select from tomorrow at the earliest. When I have confirmed it wont let me progress, has a warning saying to select an earlier date, a pac code is only valid for 30 days. This pac code was sent to me by EE this morning and as per the text from them expires on 5.8.26

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • July 7, 2026

    Hi ​@S.Una.Moonya 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

     

     

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