Skip to main content
Community Member
S.Una.Moonya
Community Member
July 7, 2026
Question

PAC not accepted in app

  • July 7, 2026
  • 1 reply
  • 20 views

Hi, I have tried in app to change my new ID mobile sim number to my old EE number using the PAC code they have sent me today.

 

When I put a switch date in it only lets me select from tomorrow at the earliest. When I have confirmed it wont let me progress, has a warning saying to select an earlier date, a pac code is only valid for 30 days. This pac code was sent to me by EE this morning and as per the text from them expires on 5.8.26

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    July 7, 2026

    Hi ​@S.Una.Moonya 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement