Community Member

Question

PAC not accepted in app

Forum|Forum|2 months ago
July 7, 2026
3 replies
41 views

Hi, I have tried in app to change my new ID mobile sim number to my old EE number using the PAC code they have sent me today.

When I put a switch date in it only lets me select from tomorrow at the earliest. When I have confirmed it wont let me progress, has a warning saying to select an earlier date, a pac code is only valid for 30 days. This pac code was sent to me by EE this morning and as per the text from them expires on 5.8.26

iD Mobile Employee

Hi @S.Una.Moonya

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

I am having this problem as well.

I have entered my PAC (DELETED) with the same result.

Kenneth Taylor

iD Mobile Employee

Hi @Kent 17

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai
The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.