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Community Member
becckyboo
Community Member
September 10, 2026
Question

pac not working

I’ve tried to enter a pac code but keep getting an error message. When I completed set up when I signed up I thought I’d selected yesterdays date to switch, but nothing has happened and I can’t see any record of it 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 11, 2026

    Hi ​@becckyboo 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

     

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