Skip to main content
Question

PAC transfer completed but no incominy calls or outgoing texts

  • September 11, 2025
  • 3 replies
  • 84 views
K
New Contributor
  • KLF
  • New Contributor

Hi

 

Ive transferred to ID with a new IPhone 16 Pro from O2 on a personal line - I have also added in a second business Sim to my phone on Vodafone which is working fine.

 

i can make calls on my Primary (ID) line and use data, but incoming calls are answered with ‘number unobtainable’ and I cannot send texts on my ID line - I can receive them though as evidenced from my text from ID this morning.  
 

reading similar issues leads me to think I am experiencing a split port and therefore need ID tech team to help.

 

i have already spoken to customer support and been through the usual hoops to reset the phone / network settings etc and advised the tech team would contact me in  48 hours  which had been and gone.

could this be raised with the ID tech team to investigate and resolve please?

 

ps sorry about the typo in the title which I can’t amend.  Text to small for me to read properly!!

 

thanks

    3 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 11, 2025

    Hi there ​@KLF, sorry to hear that.

     

    When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    • KLF
    • Author
    • New Contributor
    • September 11, 2025

    Hi Tyler, thanks for responding.

     

     Yes it does.  I’ve tried all the usual tests, checks and resets suggested in the Help Community and requested by ID customer support.

     

     

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • September 12, 2025

    Hi ​@KLF  as this has already been raised with our technical team, we should be able to check for an update for you.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement