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phone being slow not working

  • May 7, 2026
  • 0 replies
  • 5 views

My phone is slow and doesn’t work 

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • May 7, 2026

Hi ​@Millierosenoakes05

 

Thank you for getting in touch, and I’m sorry to hear you’re having issues with your phone.


To help us understand the problem better, could you please confirm whether:

  • 📱 The handset itself is running slowly (apps freezing, lagging, slow performance), or
  • 📶 You’re having issues with the signal/network (calls, data, internet connection not working properly)


Once we know which issue you’re experiencing, we’ll be able to guide you through the correct troubleshooting steps.

 

Owethu