Hi ​@Alloy,

Thanks for bringing this to our attention.

From what you've described, this does sound like a scam call.

iD Mobile would never call you out of the blue to deactivate your SIM card or phone. We also wouldn't normally make outbound calls unless there has been a specific request from the customer, such as a callback request.

We can also confirm that 07835 072948 is not an official iD Mobile number.

You've done exactly the right thing by not providing any information to the caller.

We'd recommend that you:

• Block the number on your phone.
• Report it as spam/scam if your handset provides that option.
• Never share personal, account, password or security information with unsolicited callers.

It's also important to note that iD Mobile will never ask you for your full bank details, PINs, passwords or security codes over an unsolicited call.

If you did provide any sensitive information during the call, please:

• Contact your bank immediately if any banking or payment details were shared.
• Contact our Customer Service Team via Live Chat so that we can review your account and advise on any additional security steps. - https://www.idmobile.co.uk/live-chat 

Thanks for checking before taking any action. It certainly sounds like you avoided what could have been a fraudulent call.

Regards,

Gemma M

The iD Mobile Social Media Team