Skip to main content
Community Member
August 7, 2026
Question

Phone call length time limit: What to do

  • August 7, 2026
  • 1 reply
  • 29 views

Why does my phone calls keep hanging up at 2 hours, is there a way to change this 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 9, 2026

    Hi ​@thusie

     

    Thank you for reaching out.

     

    I understand how frustrating it can be when your calls consistently disconnect after around two hours.

     

    There is a maximum duration for individual calls on the iD Mobile network, so unfortunately this isn't a setting that can be changed on your handset or account. Once the call reaches the maximum duration, it will automatically disconnect.

     

    If you need to stay on a call for longer than this, you'll need to end the call and start a new one.

     

    Owethu