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Question

Phone call length time limit: What to do

  • August 7, 2026
  • 1 reply
  • 3 views

Why does my phone calls keep hanging up at 2 hours, is there a way to change this 

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • August 9, 2026

Hi ​@thusie

 

Thank you for reaching out.

 

I understand how frustrating it can be when your calls consistently disconnect after around two hours.

 

There is a maximum duration for individual calls on the iD Mobile network, so unfortunately this isn't a setting that can be changed on your handset or account. Once the call reaches the maximum duration, it will automatically disconnect.

 

If you need to stay on a call for longer than this, you'll need to end the call and start a new one.

 

Owethu