Skip to main content
Community Member
Mann_emm
Community Member
April 8, 2026
Question

phone delivery failed by dpd driver did not knock on the door

Dpd have failed to deliver my new phone today. I was in the house for the time slot they did not knock on the door. They have returned the package even after I have complained to them. 

 

Please can I rearrange a new delivery 

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    April 8, 2026

    Hi ​@Mann_emm,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement