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Community Member
August 14, 2026

phone fault

  • August 14, 2026
  • 1 reply
  • 10 views

iPhone 11

i cannot make or receive calls

please can this be checked out 

    1 reply

    Tashnieka D
    iD Mobile Employee
    iD Mobile Employee
    August 15, 2026

    Hi ​@Tommy x,

     

    I am sorry you are having trouble making and receiving calls on your iPhone 11. Please try a network reset, as this can refresh the connection to the network.

    On your iPhone, please go to:

    Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings

    Please note that this will remove saved Wi-Fi networks and passwords, so you will need to reconnect to your Wi-Fi afterwards.

    Once the reset is complete, please restart your iPhone and try making and receiving a call again.

    If the issue continues, please let us know and we can look at the next steps with you.

     

    Thanks,

    Tashnieka
    The iD Mobile Team