Received text as follows, if you're activating a physical SIM card, it's already in progress. Using an eSIM? Simply follow the instructions in the email with your QR code to download it to your phone. We'll send you an SMS as soon as your SIM is ready to use.
I have nit received and email or new sim. Now I have no service. I have re started phone and tried airplane mode but still nothing. Help please
+8Hi
I’m really sorry to hear this I understand how worrying it is to be left without service.
As this involves your SIM activation and account details, we’re not able to access or check this securely on a public iD Community post. For this kind of issue, you’ll need to contact us privately so we can look into what’s happened with your SIM or eSIM and get you reconnected as quickly as possible.
Please reach out to our support team via Live Chat here:
👉 https://www.idmobile.co.uk/live-chat
Alternatively, you can message us on Facebook or Instagram via direct message.
They’ll be able to check your account, resend any emails if needed, and get this resolved for you.
Sorry again for the inconvenience caused we’ll get this sorted for you as quickly as possible once you’re in touch.
Owethu
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