Community Member

Phone incompatible for an eSim

1 reply
20 views

I have set my mum up with ID mobile and selected an eSim for her, only to realise that eSims are not compatible for her phone! I would like for her to be sent a physical sim card instead please.

Gemma M

iD Mobile Employee

Hi @elrr919,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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