phone issue with sim

It’s quite an easy process ​@Nicola 1 but it means going back to Currys to ask for a replacement SIM (not a new SIM).

Then via the app or online account go to Plan → SIM & phone management → Activate a replacement SIM and follow the prompts (note the first 8 numbers are already filled out)

Sorry to jump in, I have the same problem where I don't have the original SIM, I got a replacement but when I put it in, i just get “no service”. When I try to register, the app prompts me to put in my ID mobile number, but  when I do that the app sends a text to that number, which I cant receive.

Hi ya, I got this sorted yesterday I went to currys and got a new sim card then went to ID mobile site- customer service - chat bot then said lost my sim followed prompt then they put through to a real person and I explained that I haveva sim card from currys and asked them if I could read the number to them under the bar code of new sim for them to transfer my details over this was done I then was told to  wait an hour put the sim card in and refresh phone and it worked didn't take long and was sorted hope this helps 

Hi ​@Nicola 1,

Glad to hear that it is sorted.

If you require further assistance, please let us know.

Kash

Hi Chris

What about this method?

1. Visit this website: https://my.idmobile.co.uk/activate-sim-outside.
2. Tap ‘No, not yet’.
3. Choose your plan type.
4. Enter your iD Mobile number.
5. Select a contact method to receive your security code.
6. Enter your security code.
7. Tap ‘Submit security code’.
8. Enter and confirm your 19-digit SIM card number.
9. Tap ‘Activate your SIM’.

(for number 8 check to see if the first 8 numbers are already filled out)