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Community Member
SAM521
Community Member
Jun 4, 2026 9:42 AM UTC
Question

phone not compatible with esim

My phone is not compatible with eSIM. How do I order a physical sim and cancel the eSIMĀ 

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    Jun 5, 2026 10:05 AM UTC

    Hi ā€‹@SAM521Ā ,

    Ā 

    You will need to contact our live chat team onĀ https://www.idmobile.co.uk/live-chatĀ so they can process a physical SIM card request for you.

    Ā 

    -Michael Z

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