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Community Member
SAM521
Community Member
June 4, 2026
Question

phone not compatible with esim

My phone is not compatible with eSIM. How do I order a physical sim and cancel the eSIM 

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    June 5, 2026

    Hi ​@SAM521 ,

     

    You will need to contact our live chat team on https://www.idmobile.co.uk/live-chat so they can process a physical SIM card request for you.

     

    -Michael Z

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