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Question

phone not compatible with esim

  • June 4, 2026
  • 1 reply
  • 1 view
S
Community Member

My phone is not compatible with eSIM. How do I order a physical sim and cancel the eSIM 

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • June 5, 2026

    Hi ​@SAM521 ,

     

    You will need to contact our live chat team on https://www.idmobile.co.uk/live-chat so they can process a physical SIM card request for you.

     

    -Michael Z

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