Skip to main content
Community Member
Samka17
Community Member
September 2, 2026
Question

phone not connecting to network

  • September 2, 2026
  • 1 reply
  • 10 views

My IPhone 17 which I received yesterday does not seem to connect to network.

I have tried different settings , including resetting the whole phone and gone through the whole setup process, I even tried à different sim with no result, although the new I’d sim worked in a different phone .

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
September 8, 2026

Hi ​@Samka17 


Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the handset set up issues,

In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on community: https://www.idmobile.co.uk/live-chat.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement