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Question

phone not sent

  • June 1, 2026
  • 1 reply
  • 7 views
T
Community Member
  • TDW
  • Community Member

Hi I ordered a new phone last week and was told it would be sent Saturday which it wasn’t and I’m yet to hear anything from dpd about expected delivery can someone let me know asap as I have stayed in to sign for and I’m unable to work from home  

    1 reply

    Anneline M
    iD Mobile Employee
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    • Anneline M
    • iD Mobile Employee
    • June 2, 2026

    Hi ​@TDW, 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks, 

     

    Anneline

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