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phone not working

  • April 28, 2026
  • 1 reply
  • 5 views
C
Community Member

Good evening 

I’ve currently bought a iPhone 15 around a month ago, however last night the phone it’s self has decided to turn off due to low battery and hasn’t come back on . They’res been no damage to the phone. 
who would I speak to to get this sorted? Thanks 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 28, 2026

    Hi ​@Chantelle 23,

     

    I am so sorry to hear that your phone will not turn on. 

     

    Before arranging anything, it’s worth trying a couple of quick checks:

    • Plug it into a charger and leave it for at least 20–30 minutes
    • Try a force restart: press and quickly release Volume Up, then Volume Down, then press and hold the Power button until the Apple logo appears
    • Try a different charging cable/plug if you have one, just to rule that out

     

    If it’s still not turning on, you’ll need to get in touch with Apple directly, as they handle warranty and repairs for iPhones. You can contact Apple Support or visit an Apple Store or authorised repair centre, and they’ll be able to run diagnostics and arrange a repair or replacement if needed.

     

    If you bought the phone through iD Mobile, you can also take it to your nearest Currys to see if they can fix it for you. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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