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Community Member
April 28, 2026

phone not working

  • April 28, 2026
  • 5 replies
  • 48 views

Good evening 

I’ve currently bought a iPhone 15 around a month ago, however last night the phone it’s self has decided to turn off due to low battery and hasn’t come back on . They’res been no damage to the phone. 
who would I speak to to get this sorted? Thanks 

    5 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 28, 2026

    Hi ​@Chantelle 23,

     

    I am so sorry to hear that your phone will not turn on. 

     

    Before arranging anything, it’s worth trying a couple of quick checks:

    • Plug it into a charger and leave it for at least 20–30 minutes
    • Try a force restart: press and quickly release Volume Up, then Volume Down, then press and hold the Power button until the Apple logo appears
    • Try a different charging cable/plug if you have one, just to rule that out

     

    If it’s still not turning on, you’ll need to get in touch with Apple directly, as they handle warranty and repairs for iPhones. You can contact Apple Support or visit an Apple Store or authorised repair centre, and they’ll be able to run diagnostics and arrange a repair or replacement if needed.

     

    If you bought the phone through iD Mobile, you can also take it to your nearest Currys to see if they can fix it for you. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 20, 2026

    I need help to set up my new device 

    New Contributor
    May 20, 2026

    I recently bought ID phone and I was informed that the switch will be completed last night at 10pm. This didn’t happen, since yesterday afternoon my old phone was switched off and I Am not out of service. This is affecting my business sev

    Geluk
    Silver Contributor
    Silver Contributor
    May 20, 2026

    I recently bought ID phone and I was informed that the switch will be completed last night at 10pm. This didn’t happen, since yesterday afternoon my old phone was switched off and I Am not out of service. This is affecting my business sev

    Don’t piggy back on other threads; START YOUR OWN😄

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 20, 2026

    No it doesn’t. Where do I start my own?