phone not working but still in contract

Hi ​@Claire1978adam,

I'm sorry to hear about the issue with your iPhone 16.

As the handset is now around 13 months old, it falls outside of Apple's standard manufacturer's warranty period. iD Mobile doesn't provide handset insurance as standard, so unless you took out separate insurance through a third-party provider, any repair or replacement wouldn't be covered by iD Mobile.

As you've already tried the suggested troubleshooting and the phone is only showing the Apple logo, we'd recommend:

• Contacting Apple directly for support.
• Booking an assessment with an Apple Store or an Apple Authorised Service Provider.
• If you're not covered by insurance or warranty, they can advise you on the available repair options and any associated costs before proceeding.

Regards,

Gemma M
The iD Mobile Social Media Team