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Community Member
September 14, 2026
Question

Phone not working {number removed}

  • September 14, 2026
  • 1 reply
  • 12 views

My phone s not working not outgoing calls and incoming calls 

    1 reply

    iD Mobile Employee
    September 16, 2026

    Hi ​@Aki001.

     

    Thank you for your post. I am sorry to hear you're having trouble with calls.

     

    Here are a few things to try:

    • Restart your device to refresh your connection to the network
    • Turn Airplane Mode on for around 30 seconds, then turn it off again
    • Check that your mobile data is switched on (if you're also experiencing data issues)
    • Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device
    • Check that your device software is fully up to date
    • Reset your network settings to refresh your device's connection to the network

     

    Thanks,

    Marquerita

    The iD Mobile Team

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