Skip to main content
Community Member
April 21, 2026
Question

phone number

  • April 21, 2026
  • 1 reply
  • 12 views

When purchasing my sim only deal I gave my pac code but am receiving welcome emails with a new number on the order.Is this normal ? Will my own number still be retained when I switch ?

    1 reply

    iD Mobile Employee
    April 24, 2026

    Hi ​@Babycakes71,

     

    Thank you for your message.

     

    The number showing in your welcome emails is your temporary iD Mobile number that’s automatically assigned when the SIM-only order is first set up. This is used to activate your account while your number transfer (using your PAC code) is being processed.

    Once your number transfer is fully completed, your existing mobile number will replace the temporary one, and you’ll continue using your original number as expected. You won’t lose it.

    The reason you may be seeing the temporary number on your emails or initial order details is because your invoice and order confirmation are generated before the number transfer has fully completed. After the transfer goes through, your next invoice and account details will update to show your correct, ported number.

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.