Phone number has changed back to the original number

Phone number has not kept the new number transferred

iD Mobile Employee

Hi @NicP,

We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:

For Android:

For iPhone:

Then follow these steps to refresh iMessage:

Your iPhone should now recognise the SIM and verify your number to get it working again.

Regards,

Gemma M

The iD Mobile Social Media Team

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