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Community Member
April 13, 2026

phone number not switched over yet

  • April 13, 2026
  • 1 reply
  • 34 views

Hi my phone number was supposed to switch over from 02 on 10/04/26 it is allowing me to make outgoing calls but I can’t receive incoming calls. I am missing important phone calls I need this resolved asap

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 13, 2026

    Hi ​@Stephaniewilson

     

    I’m really sorry to hear you’re experiencing issues with incoming calls I understand how important it is not to miss any important contact, and I appreciate how frustrating this must be.

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I’ll speak to you there.

     

    Owethu