Hi ​@Stephaniewilson, 

I’m really sorry to hear you’re experiencing issues with incoming calls I understand how important it is not to miss any important contact, and I appreciate how frustrating this must be.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there.

Owethu