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Community Member
BellsMells
Community Member
August 30, 2026
Question

phone number not working since transferring from EE

  • August 30, 2026
  • 1 reply
  • 6 views

Hi there,

 

I transferred to iD mobile last week. I used a PAC number to keep my old phone number, and the switch was supposed to happen on 25th August. However, my old phone number still doesn’t work, and I still have the number that came with the iD switch. Can you please help me to get my old phone number back as i need it for online banking/my work/moving into a new flat.

 

Thank you,

Isabella Weir 

    1 reply

    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    August 30, 2026

    Hi ​@BellsMells,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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