Hi ​@Francesko, 
 

I’m really sorry to hear you’re having issues receiving verification codes I understand how frustrating this can be, especially after keeping your number.

This usually happens when your phone is still using the temporary number instead of your transferred number, even though your account shows correctly. It’s a common issue after switching networks.

To help fix this, please follow the steps in our guide here:

👉 https://community.idmobile.co.uk/switching-to-id-pac-stac-132/why-does-the-wrong-number-show-when-i-make-calls-or-texts-32301

Owethu

I put my number and I don’t get the one time code I’ve tried multiple times what do I do it’s been 2 days after and I still don’t have data please is getting unacceptable 

Hi ​@Francesko,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu