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Community Member
September 12, 2026

phone number {Removed}

  • September 12, 2026
  • 1 reply
  • 8 views

My number keeps saying it’s a different number 

    1 reply

    iD Mobile Employee
    September 15, 2026

    Hi ​@Chris Waring.

     

    Thank you for your post.  If you've recently done a number transfer, it's possible your original iD Mobile number is still showing in your device settings, and a network reset should help resolve this.

     

    On iPhone:


    1. Go to Settings
    2. Tap Phone
    3. Tap My Number
    4. Use the delete button to remove the old number
    5. Use the keypad to enter the new number
    6. Tap Save
    7. Go to Settings > Messages and turn OFF iMessage
    8. Go to Settings > General > Reset > Reset Network Settings
    9. Once the iPhone restarts, go back to Settings > Messages and turn iMessage back ON — this should recognise the new SIM and verify it.

     

    On Android:


    1. Open Settings
    2. Tap General management
    3. Tap Reset
    4. Tap Reset network settings

     

    If the issue continues after trying this, please get in touch via https://www.idmobile.co.uk/live-chat and we'll be happy to look into it further.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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