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Question

phone number switch

  • June 2, 2026
  • 1 reply
  • 7 views
B
Community Member

Number was switched to old phone number yesterday as requested, registered on app today with new ID number as wouldn’t let me use old number that I need to use and it’s switched back. I need my old number to work urgently 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 3, 2026

Hi ​@Butcher1996,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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