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Community Member
Butcher1996
Community Member
June 2, 2026
Question

phone number switch

Number was switched to old phone number yesterday as requested, registered on app today with new ID number as wouldn’t let me use old number that I need to use and it’s switched back. I need my old number to work urgently 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
June 3, 2026

Hi ​@Butcher1996,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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