Community Member

Solved

phone number switch not happened

7 replies
328 views

iphone SE to switch on 17th Dec

sent a new number via the SIM SMS

Cannot find a messages link in setting to follow other advice

Not receiving or able to send SMS

Calls not happening

Need to fix asap

N

Natalie WAnswer

iD Mobile Employee

Hello @Linda Mackenzie

Thanks for getting in touch.

On the day of the port, it can take up until 10pm for the port to be fully processed.

If you are still having issues after this time, please do let us know and we will be happy to assist further.

Thanks,

Nat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

Natalie WAnswer

iD Mobile Employee

Hello @Linda Mackenzie

Thanks for getting in touch.

On the day of the port, it can take up until 10pm for the port to be fully processed.

If you are still having issues after this time, please do let us know and we will be happy to assist further.

Thanks,

Nat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

caroline newland

New Contributor

My switch has not taken place?

JoeKing

Silver Contributor

@Linda Mackenzie You have over a full month 17th Dec. You you've still not received confirmation e-mail about your port due 17th Dec you can give sale's a call 9am to 6pm Mon To Fri on +44 20 7139 1397

Joe 🙂

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

C

Clarkeylc

New Contributor

My number switch has not taken place. I had a text to say they had a request and the switch date would be 7th April and I've had nothing since

M

Michael Z

iD Mobile Employee

Hi @Clarkeylc

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

G

GG25

New Contributor

My number switch should have taken place on 26th May but nothing has happened. Please advise.

Thanks

Owethu M

iD Mobile Employee

HI @GG25,

I do apologise however this could be because it was not processed correctly. Please contact us via Live Chat or send a direct message via our social media platforms so that we are able to check into the account.

Owethu