phone screen faulty

1 reply
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Hi there

I purchased a phone through id mobile on contract. The phone has developed a fault where the screen brightness goes in and out on its own without me changing anything. Can you please advise what you can do about this? I have managed to get a video on another phone to highlight the problem.

thanks

Z

Zandile M

iD Mobile Employee

Hi @Nomes44

Thank you for getting in touch with us, and I'm sorry to hear that you're experiencing an issue with your phone.

Thank you for taking the time to record a video showing the fault. We recommend taking the phone, along with your proof of purchase, to your nearest Currys store for an inspection. The team will be able to assess the issue and advise you on the available repair options.

Thank you,

Zandile m

The iD Mobile Team

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