Issue has persisted across multiple SIMs, multiple phones, multiple residences, so it cant be a phone issue or local area issue. this issue has persisted for over a year at this point. My plan has unlimited minutes. The SIM is not blocked. At this point, I’m convinced something is wrong on your end; an issue with my account or something. Nothing I have tried has fixed it.
Question
Phone unable to send or recieve calls. Gets the "your service does not allow access to this number" message. issue is INCREDIBLY persistent.
+10Hi
Thank you for getting back to us.
We're sorry to hear that this issue has been ongoing for so long, and we completely understand how frustrating this must be, especially after trying multiple SIMs, handsets and locations.
As a final few troubleshooting steps, please try the following:
- Restart your handset.
- Turn Airplane Mode on for 60 seconds, then switch it back off.
- Ensure your handset software is fully up to date.
- Check that VoLTE/4G Calling is enabled (if supported by your handset).
- Set your preferred network mode to 4G/LTE only and test the service.
- Manually refresh the network:
- Turn Automatic Network Selection off.
- Select Three UK manually.
- Re-enable Automatic Network Selection afterwards.
- Reset your handset's network settings.
If the issue still persists after completing the above steps, please contact us via Live Chat or send us a direct message through one of our social media platforms. We'll be able to carry out further account checks and investigate whether there's anything affecting the service from our side.
We apologise again for the inconvenience caused and appreciate your patience.
Owethu
It does not seem to be a service issue, my mobile data is working perfectly, texts are working perfectly, but calls tell me that my service does not allow access to their number. Im dumbfounded
+15Hi
We're sorry to hear you're experiencing this issue.
As your mobile data and text messages are working normally, but you're receiving a message that your service doesn't allow access to the number when making calls, we'll need our Customer Service team to investigate this further.
Please contact them via Live Chat so they can run some checks on your account and, if necessary, log a technical ticket with our network team.
You can contact them here: https://www.idmobile.co.uk/live-chat
We hope this gets resolved for you as soon as possible.
Regards,
Gemma M
The iD Mobile Social Media Team
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