Just arrived back from two weeks abroad where I've used an eSIM. Now I'm back, my phone isn't recognising my eSIM. Looks like this happens a lot and there's something iD Mobile can do there end?
I've deleted the eSIM and reset mobile network settings
+8Hi
Thank you for getting in touch, and I’m sorry to hear you’re having issues with your eSIM after returning from abroad.
If your iD Mobile eSIM is no longer being recognised, even after deleting the eSIM and resetting your network settings, it’s likely that a replacement eSIM will need to be issued.
📱 First, try requesting a new eSIM
If you’re still able to access your account:
⚠️ Please only request one eSIM replacement, as requesting multiple eSIMs can cause activation issues.
💬 If you cannot request one
If you’re unable to access the app/website or the eSIM request fails, you will need to contact:
They’ll be able to:
Owethu
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
Simply tell us: “What’s your favourite video game of all-time?”
Enter Now