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New Contributor
February 2, 2026
Solved

Physical Sim not working

  • February 2, 2026
  • 5 replies
  • 117 views

Hi,

My phone is no longer reading my physical SIM card so I cannot receive phone calls or texts. How do I get a replacement SIM or switch to an esim?

 

Kind regards

Mike

Best answer by Darksun

Hi Roberturbo,

In the end I had to go into a local pc world /currys and they were able to sort it out for me with a new SIM and getting it registered there. No other way as far as I could work out.

I hope that helps.

 

Mike

5 replies

Lamiya C
iD Mobile Employee
iD Mobile Employee
February 2, 2026

Hi ​@Darksun,

 

I’m sorry to hear your phone isn’t reading your SIM. You have two options:

Order a replacement physical SIM – we can send one to your address.

Switch to an eSIM – this is a digital SIM that you can activate directly on your phone without needing a physical card.

 

How to get an eSIM on the iD Mobile app:
 

Download & open the iD Mobile app on your phone.

Log in using your iD Mobile account credentials.

Go to the “My SIM” or “Manage SIM” section.

Select “Switch to eSIM” or “Get eSIM”.

Follow the on-screen instructions to verify your account.

Once verified, you’ll receive a QR code on your app or email.

Open your phone’s Settings → Mobile / Cellular → Add Mobile Plan.

Scan the QR code to activate your eSIM.

Your eSIM will now replace your physical SIM, and you can remove the old SIM if needed.

 

Lamiya

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New Contributor
September 3, 2026

in the verifying process you are sending the code to the damaged sim so I can not verify

Hosai W
iD Mobile Employee
iD Mobile Employee
September 8, 2026

Hi ​@roberturbo,

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the sim issues you are facing.

In order to look into this, you would need to contact us on our live chat: https://www.idmobile.co.uk/live-chat

Thanks,
Hosai

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DarksunAuthorAnswer
New Contributor
September 3, 2026

Hi Roberturbo,

In the end I had to go into a local pc world /currys and they were able to sort it out for me with a new SIM and getting it registered there. No other way as far as I could work out.

I hope that helps.

 

Mike

Hosai W
iD Mobile Employee
iD Mobile Employee
September 8, 2026

Hi ​@Darksun,

Thank you for your feedback on this, this is much appreciated.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.