physical sim to esim

1 reply
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I requested id mobile to transfer my physical sim to esim 9 days ago. They still have not sorted this and have not received my esim and wont give me a timeframe to when this will be done. What might be the reason for the delay and could I opt out of my contract without paying an early termination fee just because they cant provide me the esim requested? I have switched phone which only accepts esim.

Gemma M

iD Mobile Employee

Hi @JKing08,

As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

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