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Question

physical sim to esim

  • June 11, 2026
  • 1 reply
  • 7 views
J
Community Member

I requested id mobile to transfer my physical sim to esim  9 days ago. They still have not sorted this and have not received my esim and wont give me a timeframe to when this will be done.  What might be the reason for the delay and could I opt out of my contract without paying an early termination fee just because they cant provide me the esim requested? I have switched phone which only accepts esim.

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 13, 2026

    Hi ​@JKing08,

     

    As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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