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Community Member
UNNATI
Community Member
October 8, 2026

plan

I BY MISTAKE DISCONNECTED/ CANCELLED PLAN  BUT I WANT TO KEEP IT THERE NUMBER WITH ID MOBILE AND MY NUMBER ENDING WITH 1962.

THERE IS NO OPTION FOR KEEP IT IN ID MOBILE ID APP AND I TRIED TO CONTACT CUSTOMER SERVICE BUT I CLOUDS GETTING HELP EASILY AND EVEN ON CALL. 
 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 12, 2026

    Hi ​@UNNATI,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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