Community Member

Please activate my SIM – I can’t do it myself

4 replies
380 views

Hi, I’ve received a new iD Mobile SIM card, but I can’t activate it because I have no signal at all. I also can’t log in or register for My Account because I’m unable to receive the SMS verification code.

Please activate my SIM manually on your side in one go. I just need it working so I can receive texts and finish my account setup.

Thank you – I’ll wait here for confirmation.

This is the issue I’m facing when I try to create a new account

N

Natalie W

iD Mobile Employee

Hello @Jakuba Ruzik

Thank you for getting in touch.

We are very sorry for the delay in responding to your post.

Were you able to get this matter resolved?

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

B

Barry Simpson

New Contributor

I can't activate my sim keep getting oops something went wrong

B

Barry Simpson

New Contributor

Where is the solution?

Anneline M

iD Mobile Employee

Hi @Barry Simpson,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

-Anneline

Please activate my SIM – I can’t do it myself

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