Hi ​@Matthew T ,

Thank you for the reply, i have mailed you separately with regards to the person who called me, definitely was not anything to do with Chris’s request from yesterday, id be pretty shocked if it was as the person in question was asking me for the verification code sent to my email address?? Which as clearly stated in the mail, no one from ID would request this!

I have had no call from any manager, and to add the information you have confirmed is correct, no disputing this, but this has been the same information from the last 10 days so where does it move forward from here?? If the porting has failed where do we go from here? Surely there is a point where this all stops and something is offered as a resolution?

All Ive been offered up to now, is too return the phone and sim and loose my number? How is that a resolution, as i loose at every angle, why should i let ID get away with what they have done to me and be without any number or new phone?

As a last resort i even asked if they could just send me a new SIM card with a new number and i would accept that as a last resort and move on with my life, but ‘NO’ I was told this is not possible?!

Come on, this is now beyond any type of common sense whatsoever?

Where is the end to this or resolution, or do i keep paying for nothing..

Oh, by the way as complete insult to me i receive an email this morning confirm that id be receiving a 99pence credit to my account for the porting issues!!!!!!!!!!!!!!!!! Seriously is this a resolution to my problem?? its utterly laughable...

​@dannyspataro -

You did the right thing by not proceeding with the call. As the email states, no one at iD would request this. Call was booked for today (Friday), have you now had it?

As Is said in Private Messages, I'd recommend waiting until the issue is resolved.

Regarding credit: I’ll personally make sure you get credited appropriately for the inconvenience. This’ll be more than 99p, which is the standard amount offered by the regulator Ofcom.

Thanks.

I have the same issue, my phone number transferred over today and now I can’t send or receive messages or calls unless I use WhatsApp, what is going on, I have restarted my phone too and nothing changed

Hey there ​@Wan182, have you checked your phone settings to see if your phone number is showing correctly please?

Thanks,

Tyler

i’m having the same issue. i can call and text out but can’t receive anything. my facetime & imessage is also now using my email rather than my phone number 

Hi ​@katiesmithx1994  Thank you for letting us know about the issues you’re experiencing. I’m very sorry for the inconvenience this is causing you. 

Based on your description, it sounds like your phone is able to make calls and send texts, but cannot receive them, and your FaceTime and iMessage are using your email instead of your phone number.  

Let’s try the following troubleshooting steps to help resolve this: 

Restart your device: Sometimes a simple restart can refresh your network settings. 

Check your network signal: Ensure you have a good signal and are not in airplane mode. 

Verify your phone number is registered: 

Go to Settings > Messages > Send & Receive and make sure your phone number is checked and selected as the default. 

Do the same for Settings > FaceTime. 

Sign out and back into iMessage and FaceTime: 

In Settings > Messages and Settings > FaceTime, tap your Apple ID and choose “Sign Out,” then sign back in. 

Reset network settings: 

Go to Settings > General > Reset > Reset Network Settings. Please note this will remove saved Wi-Fi passwords. 

If after trying these steps the problem persists, please send us a private message via this link https://community.idmobile.co.uk/inbox/overview and we’ll take it from there 

Thank you for your patience and understanding. 

thanks for that pointless information. i just said i can’t receive texts. now i logged out and cant log back in cus i can’t get the text!!!!