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Community Member
May 20, 2026
Question

poor wifi calls

  • May 20, 2026
  • 1 reply
  • 22 views

I have iPhone 13 and 16 with sim’s installed. WiFi calls are set up but when it is used people we call often says the line is breaking up. I have read this could be due to a network setting. Can I have some help?

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 21, 2026

    Hi ​@Melton

     

    We’re sorry to hear that you are experiencing issues with Wi-Fi Calling on your iPhone 13 and iPhone 16, especially with calls breaking up during conversations.

     

    Wi-Fi Calling quality can sometimes be affected by network settings, Wi-Fi stability, or how the handset is registering the call over the network. Please try the following troubleshooting steps on both devices:

    • Restart both the handset and your Wi-Fi router
    • Ensure iOS is fully up to date:
      • Settings > General > Software Update
    • Confirm Wi-Fi Calling is enabled correctly:
      • Settings > Phone > Wi-Fi Calling > Wi-Fi Calling on This iPhone
    • Toggle Wi-Fi Calling OFF for 2 minutes, then back ON
    • Forget and reconnect to your Wi-Fi network:
      • Settings > Wi-Fi
      • Tap the “i” next to your network
      • Select “Forget This Network”
      • Reconnect again

    Please also try:

    • Disabling VPN services if any are active
    • Testing calls on another Wi-Fi network if available
    • Moving closer to the router during a test call
    • Turning Wi-Fi Assist OFF:
      • Settings > Mobile Service > Wi-Fi Assist

    A Network Settings Reset can also help refresh the connection:

    • Settings > General > Transfer or Reset iPhone
    • Reset
    • Reset Network Settings

    As the issue is affecting both devices, it may also indicate instability with the broadband/Wi-Fi connection itself rather than the mobile network alone. If possible, testing the calls on another Wi-Fi network would help narrow this down further.


    Owethu