Port unsuccessful, gave me a new number

Forum|Forum|1 year ago
September 2, 2025
1 reply
45 views

Tried to port my old phone number from Vodafone to ID, when doing process it gave me a new phone number which now shows as my number in my settings.

However, if someone tries to call or iMessage/whatsapp my old number, it works. However, if I send a green text (non-wifi), it comes through as the new number.

i want everything to appear as my old number and unsure how to resolve.

This topic has been closed for replies.

Tyler C

iD Mobile Employee

Hey there @Lovell.ali, please try the following:

1) Turn off iMessage (Settings > Apps > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Apps > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Thanks,

Tyler

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