I've come across from O2 to iDmobile and requested a PAC code from O2 so I could keep my number. I've received texts from iDmobile to say everything's up and running but I can't make/receive calls or texts except when connected to wifi. I have had 2 very long and ultimately frustrating episodes on the online chat support app today which didn't fix the issue. I've been into a curry's store this evening and they set me up with a physical SIM which has been activated (I was previously on an esim) but it has made no difference. I really need to be contactable currently as I have a close family member who is very ill and I need to be contactable. So far I have reset the network multiple times, restarted the phone each time I reset the network. Had Airplane mode on and off and had the phone turned off for hours at a time. No e of this has made the slightest difference. I've tried my wife's business sim from O2 and this works, so I think the phone works. I'd be grateful if anyone could help me resolve this issue, please

@Andy1496-Thanks for confirming. I’ll get one of our team to pick up with youin Private Messages.

I have flagged this with a moderator. Someone will be in touch.

Ported number from O2 to iDmobile but it hasn't worked?

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