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Question

Ported number not showing as “My Number”

  • April 30, 2026
  • 1 reply
  • 14 views
C
Community Member

My ported number is not showing as “My number” in iPhone 17 settings. I cannot physically change it, but have tried network reset to no avail.

The problem is that I cannot recover my Apple Account as it wants to send the verification code to the original number given by ID Mobile before my old number ported.

What are my next steps and, in a worst case scenario, is there the possibility of having an e-sim with the original number so that I can at least receive the verification code?

Thank you in advance for your assistance.

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 1, 2026

    Hi ​@Condeus,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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