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New Contributor
September 2, 2026
Question

porting

  • September 2, 2026
  • 1 reply
  • 15 views

Hi have been trying with chat numerous times to sort out possibly split porting issue but getting nowhere, since transferring to id mobile i cant recieve any calls from tesco mobile customers, i can call tesco mobile numbers but have people who are on tesco mobile getti g 'you have dialed an incorrect number etc' changed from eSIM to a physical sim, reset network numerous times, reset APN too, checked phone app has correct details, phone off sim out, then back in phone on but still only tesco mobile numbers not connecting, getting end of tether now!

Help needed please

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
September 8, 2026

Hi ​@paulo1971,

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the call's issues.

 

In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on community: https://www.idmobile.co.uk/live-chat


Thanks,
Hosai

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